課文大意 Overview

Uber 最近裁掉一部分客服員工，並開始使用更多人工智慧（AI）來回答客戶的問題。李明和陳小雨討論這個新聞，也分享他們對 AI 和工作的看法。

Uber zuìjìn cáidiào le yí bùfen kèfú yuángōng, bìng kāishǐ shǐyòng gèng duō réngōng zhìhuì (AI) lái huídá kèhù de wèntí. Lǐ Míng hé Chén Xiǎoyǔ tǎolùn zhège xīnwén, yě fēnxiǎng tāmen duì AI hé gōngzuò de kànfǎ.

對話 Dialogue

李明：你今天看新聞了嗎？

Lǐ Míng: Nǐ jīntiān kàn xīnwén le ma?

陳小雨：看了。Uber 因為使用 AI，所以裁掉了一些客服人員。

Chén Xiǎoyǔ: Kàn le. Uber yīnwèi shǐyòng AI, suǒyǐ cáidiào le yìxiē kèfú rényuán.

李明：真的嗎？AI 現在可以回答客人的問題嗎？

Lǐ Míng: Zhēn de ma? AI xiànzài kěyǐ huídá kèrén de wèntí ma?

陳小雨：可以回答很多簡單的問題，所以公司覺得不需要那麼多客服人員。

Chén Xiǎoyǔ: Kěyǐ huídá hěn duō jiǎndān de wèntí, suǒyǐ gōngsī juéde bú xūyào nàme duō kèfú rényuán.

李明：可是，如果問題很複雜，還是需要真人吧？

Lǐ Míng: Kěshì, rúguǒ wèntí hěn fùzá, háishi xūyào zhēnrén ba?

陳小雨：我也這麼覺得。AI 很方便，但是不能完全代替人。

Chén Xiǎoyǔ: Wǒ yě zhème juéde. AI hěn fāngbiàn, dànshì bù néng wánquán dàitì rén.

李明：希望以後 AI 可以幫助大家工作，而不是讓更多人失業。

Lǐ Míng: Xīwàng yǐhòu AI kěyǐ bāngzhù dàjiā gōngzuò, ér bú shì ràng gèng duō rén shīyè.

Translation

Li Ming: Did you read the news today?

Chen Xiaoyu: Yes. Uber laid off some customer service employees because it is using AI.

Li Ming: Really? Can AI answer customers’ questions now?

Chen Xiaoyu: It can answer many simple questions, so the company thinks it doesn’t need as many customer service employees.

Li Ming: But if the problem is complicated, people are still needed, right?

Chen Xiaoyu: I think so too. AI is very convenient, but it can’t completely replace people.

Li Ming: I hope AI will help people work in the future instead of causing more people to lose their jobs.